Frequently Asked Questions -FAQ
Patients are generally referred to a particular surgeon by their PCP or another specialist. If you are a patient referring yourself to us, your insurance plan may require that a referral is sent to us from your primary care physician.
If you are a provider interested in referring a patient, more information is available here.
Our surgeons are available to see patients for a second opinion, consultation, and new patient appointments. To get started, please find the provider that you are interested in making the appointment with and call the phone number listed on their profile.
We are in-network specialists with most major health insurance plans including: Blue Cross, United Healthcare, Neighborhood Healthplan, Tricare, Harvard Pilgrim, Cigna, Tufts, as well as most Medicare and Medicaid plans. Some insurance plans require authorizations and referrals be initiated by your PCP. Most insurance plans require specialist co-payments and co-insurances, which are due at the time of your visit, and surgical services may be subject to plan deductibles as well.
We recommend patients check their benefits with their insurance plan by calling the member service phone number on the back of your member ID card or your insurance company website to verify that your surgeon or healthcare provider is participating with your plan. You can always call your Brown Surgical Associates provider office and our expert administrative staff can guide you through the process.
All of our surgeons are Board Certified or Board Eligible. Visit the American Board of Surgery website if you would like to verify your surgeon's Board Certification status.
Brown Surgical Associates has several surgeons who participate in groundbreaking research. To explore the possibility of enrolling in a study, visit our Research & Innovation page.
We encourage you to call your surgeon's office directly. We do not offer online prescription refills at this time. If you would like more information on our company's controlled substance policy, visit Refill My Prescription.
Since we have several locations, the best way to find us is to visit the Locations page for specifics about the office you are visiting. Some locations have hospital parking. Visit our parking information page to learn more.
Our office will confirm your arrival time for surgery the day before your procedure. Please be sure to ask your surgeon if you have any questions or concerns, or you need clarification about the details of your surgery.
Every procedure and patient are different. Instructions vary per patient and may be individualized based on your medical history.
Please contact your surgeon if you have emergent questions or if you are experiencing a complication. For general post-surgical information, feel free to visit our Post-Op Information page.
You are entitled to a copy of your medical history with us. HIPAA requires us to obtain a signed authorization so that we can legally release them to you.
For general inquiries you may contact our Medical Records Department at (401) 272-1800. You can also visit our patient portal to obtain access to your medical records.
You can pay your bill online by following this link.
If you need assistance paying a bill, please contact our Billing Department at (401) 453-9625.
For additional information, please see our billing policy.